ETHICAL CHARTER

At Intend'house, we are committed to providing exceptional services to guests and travelers, with a focus on customer satisfaction. Our ethical charter reflects our values and our commitment to excellence, transparency and friendliness.

1. Commitment to Quality of Service:

• We strive to provide the highest quality concierge services, responding quickly and efficiently to our clients' needs.

• We have professional cards allowing us to further establish our credibility.

2. Communication Transparente :

• We promote transparent communication, sharing all relevant information, clearly and honestly.

• We are available to proactively address our customers' questions and concerns.

3. Respect for Privacy:

• We respect the privacy of our customers and their guests, ensuring the confidentiality of personal information.

4. Integrity in Business Practices:

• We act ethically in all our business operations, complying with local and international laws and regulations.

• We treat our customers with respect and fairness, eliminating any form of discrimination.

5. Proactivity in Problem Solving:

• In the event of a problem or unforeseen situation, we are committed to responding quickly and constructively to resolve issues and ensure customer satisfaction.

• We learn from every experience to continually improve our services.

6. Environmental Responsibility:

• We recognize our responsibility towards the environment and we strive to adopt eco-responsible practices as much as possible, by promoting short circuits.

• We encourage our guests to adopt environmentally friendly behaviors during their stay.

By signing this charter, each member of the Intend'house team agrees to respect these ethical principles. We believe that this charter strengthens our reputation, promotes customer loyalty and contributes to the success of our concierge service specializing in short-term rentals.

Valentino BIANCO - Founder of Intend'house.